Frequently Asked Questions

Everything you need to know about your Ebonyline beauty experience.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. Processing times may vary between 24-48 hours depending on product availability.

What is your return policy for hair products and wigs?

Due to the nature of our products and health regulations, we only accept returns on unopened, unworn items in their original packaging within 14 days of delivery. Clearance items are final sale.

Are the hair extensions and wigs made of 100% human hair?

We offer a variety of options including 100% human hair, human hair blends, and high-quality synthetic fibers. Please check the specific product description for the material details of each item.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within 1 hour of placement to request any changes or cancellations.

Do you offer international shipping?

Yes, Ebonyline ships to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.